Help & Support

Select the My Account option in the menu bar, or the Sign in/Register button on the home page. You will be taken to the registration screen to enter some basic information for your account set up, including the username and password.

When you select Register, you will receive an email with a link to click to confirm and complete your registration. Clicking this link will bring you to your account page.

A user account is required to leave comments and reviews, and to purchase items from Sellers.

Select the Add Listing option in the menu bar, or the Join the Directory button on the home page. In the Add Listing screen, you will need to select the Listing Ultimate package (unless you are an authorized representative from a registered charity) and enter the information for your listing. You may preview your listing before submitting it for publishing. When you are finished, select Submit at the bottom of the form.

Submitting your listing brings you to the payment page. Enter your payment information and complete the purchase to have your listing published. The 1 month free trial is automatically included with the subscription and you may cancel your subscription at any time.

upMarket uses Stripe Canada for all payment processing, so your transactions are always secure. No credit card information is ever collected or stored by upMarket.

Select the My Account option in the menu bar and then select My Listings (Organizations) in the Directory Dashboard section. From here, you can select the listing that you would like to edit. Edits can be completed by selecting the Edit button in the grey listing header, updating your listing information as required, and saving the changes. Your edited listing will appear right away.

You can also navigate to your listing by searching or by clicking through the directory options.

Users can edit their directory listings as often as they want with no additional charges. This can be especially useful for adding or updating special offers.

Select the My Account option in the menu bar and then select Subscriptions in the profile bar on the left of the screen. In the Subscriptions window, select Manage Subscriptions in the first information box. You can choose to cancel your subscription, which will cancel any scheduled future payments and also remove the related listing once the free trial period has expired.

Deleting a listing and cancelling a directory subscription follows the same process.

Select the My Account option in the menu bar and then select Subscriptions in the profile bar on the left of the screen. In the Subscriptions window, select Manage Subscriptions in the first information box. You can choose to cancel your subscription, which will cancel any scheduled future payments and also remove the related listing once the free trial period has expired.

Deleting a listing and cancelling a directory subscription follows the same process.

Select the Sell on upMarket button on the home page, the Start Selling on upMarket button on the My Account page, or the Become a Vendor button in the expanded Shopping/Storefront Information section of the My Account page. Each brings you to the Update Account to Vendor Page. Complete the information as required and click Become a Vendor at the bottom of the page. This will bring you to the Checkout page to finalize the purchase of your Seller subscription to sell on upMarket. Please note that the subscription package must be selected and paid for in order for an account to be enabled for selling. The 1 month free trial is automatically included with the Seller Ultimate package and you may cancel your subscription at any time.

Every Seller on upMarket must register for an account with Stripe and connect it to the marketplace. This is necessary to enable customers to purchase your items via credit card in the upMarket marketplace. Stripe accounts are free* and are very quick and easy to set up. upMarket makes this process even easier by offering a one-click Stripe account set up and connect button. Once you are registered as a Seller, open the Seller Dashboard, select Settings, then select Payments. You will see a blue Connect with Stripe button. Click on this button to bring you through the quick Stripe account set up and connection processes.

You are now ready to start selling on upMarket! On the Seller Dashboard, navigate to Settings, then Store to set up the details of your storefront. When that is complete, navigate to the Products or Auction sections of the dashboard to add your products to the marketplace.

upMarket uses Stripe Canada for all payment processing, so your transactions are always secure. No credit card information is ever collected or stored by upMarket.

*Stripe does not charge a recurring account fee. Stripe only charges a credit card processing fee of 2.9% +$0.30 on each sale, which is very competitive with other processors of online and in-store credit card payments. Stripe will deduct these processing fees from the Seller’s sales amounts before the funds are deposited in the Seller’s bank account. upMarket does not act as an intermediary between Stripe and upMarket Sellers for transactions made on the upMarket platform. Please refer to Stripe Canada for expected processing and deposit times for funds from sales made on upMarket, as well as refunds or other monetary questions related to Sellers’ sales transactions.

From the Seller Dashboard, select Products and then click Add New Products. The add product pop-up window will open and you can enter some basic product information. When you are done, select Add Product and you will be taken to the Edit Product screen where you have the option to enter additional product details. When you are finished, click Save Product at the bottom of the screen.

You may return to the product Edit screen at any time to adjust or update the product information.

From the Seller Dashboard, select Products and hover over the name of the product that you want to edit. You will see a menu appear underneath the product name where you can select Edit. Make changes as required in the product edit screen and when you are finished, click Save Product at the bottom of the screen.

You may return to the product Edit screen at any time to adjust or update the product information.

From the Seller Dashboard, select Products and hover over the name of the product that you want to delete. You will see a menu appear underneath the product name where you can select Delete Permanently.

You can also click the selection box in front of the product name, select the Bulk Actions drop-down menu, and select Delete Permanently. This option is useful for deleting multiple products at once.

From the Seller Dashboard, select Auction and add the product information for the item that you want to auction.

If the product you want to auction is already published as a regular product in the Products section of the Seller Dashboard and you do not want it to be sold regularly while it is also on auction, you can go to the edit product screen, scroll to the Other Options section, and select Draft for the Product Status. This will remove it from view as a regular product on the website, while retaining the product information. If you want to sell it again as a regular product when the auction has finished, you can set the Status back to Published.

From the Seller Dashboard, select Subscription click Cancel. All scheduled automated payments for this subscription will be cancelled.

upMarket shopping follows the same general process as shopping at other reputable online stores. Click on the product in the Shop Local section of the website. In the product screen, select Add to Basket. You can then choose to view your basket (or not) and proceed to Checkout. Here, enter all required payment information and click Place Order. This action will send your order request to the Seller of the product so they can fulfill the order. The purchaser will receive an emailed copy of their receipt.

You can also access products offered by a specific Seller at the bottom of the Seller’s storefront page.

Purchases from Sellers require the user to be logged into their upMarket account.

upMarket is not involved in the order processing fulfillment, shipping, or any subsequent purchase follow ups, including returns and refund requests. The shopping experience is solely between the Seller and purchaser to ensure best experience for both the Seller and the purchaser and to prevent unnecessary interruptions in the process.

upMarket uses Stripe Canada for all payment processing, so your transactions are always secure. No credit card information is ever collected or stored by upMarket.

Click on Storefronts in the Shop Local section of the website and select the shop for which you have enquiry. Within the storefront page, there is a Contact Vendor form in the left sidebar where users can submit a message to a Seller.

To request information or make an enquiry about a product, click on the product in the Shop Local section of the website. In the product screen, select the Product Enquiry tab underneath the product images, type your message to the Seller in the message window, and click Submit Enquiry.

Seller enquiries and support requests require the user to be logged into their upMarket account. 

Stripe Canada offers secure payment processing for all customers and Sellers on upMarket. upMarket does not act as an intermediary between Stripe Canada and upMarket customers and Sellers for payment transactions made on the upMarket platform, or between Stripe Canada and upMarket Sellers for processing of deposits destined for Sellers’ accounts for sales made on the upMarket platform. upMarket uses Stripe Canada for all payment processing, so your transactions are always secure. No credit card information is ever collected or stored by upMarket. Please refer to Stripe Canada for expected processing and deposit times for funds from sales made on upMarket, as well as refunds or other monetary questions related to Sellers’ sales transactions.

It is free for a Seller to set up a Stripe Canada account and no recurring account fee is incurred.

Stripe Canada charges a credit card processing fee of 2.9% +$0.30 on each sale made by upMarket Sellers. This is very competitive with other processors of online and in-store credit card payments. Stripe Canada will deduct these processing fees from the Seller’s sales amounts before the funds are deposited in the Seller’s bank account.

All Stripe Canada account holders agree to Stripe Canada’s Privacy Policy and Terms & Conditions. Stripe Canada’s rules and regulations are always in addition to upMarket’s Privacy Policy and Terms & Conditions.

Please visit Stripe Canada’s website for information on their policies, terms, and conditions, and for any other additional information at https://stripe.com/en-ca/customers.

Every Seller on upMarket must register for an account with Stripe Canada and connect it to the marketplace. This is necessary to enable customers to purchase your items via credit card in the upMarket marketplace. Stripe accounts are very quick and easy to set up and upMarket makes this process even easier by offering a one-click Stripe account set up and connect button. Once you are registered as a Seller, open the Seller Dashboard, select Settings, then select Payments. You will see a blue Connect with Stripe button. Click on this button to bring you through the quick Stripe account set up and connection processes.

If you have a question related to the upMarket website or our subscriptions, please use the Contact button at the bottom of our web pages to send us a message anytime.

Please note that questions related to specific directory listings, storefronts, Seller products, and related transactions, will need to be directed to those organizations.

Create an account

Select the My Account option in the menu bar, or the Sign in/Register button on the home page. You will be taken to the registration screen to enter some basic information for your account set up, including the username and password.

When you select Register, you will receive an email with a link to click to confirm and complete your registration. Clicking this link will bring you to your account page.

A user account is required to leave comments and reviews, and to purchase items from Sellers.

General

Select the My Account option in the menu bar, or the Sign in/Register button on the home page. You will be taken to the registration screen to enter some basic information for your account set up, including the username and password.

When you select Register, you will receive an email with a link to click to confirm and complete your registration. Clicking this link will bring you to your account page.

A user account is required to leave comments and reviews, and to purchase items from Sellers.

Stripe Canada offers secure payment processing for all customers and Sellers on upMarket. upMarket does not act as an intermediary between Stripe Canada and upMarket customers and Sellers for payment transactions made on the upMarket platform, or between Stripe Canada and upMarket Sellers for processing of deposits destined for Sellers’ accounts for sales made on the upMarket platform. upMarket uses Stripe Canada for all payment processing, so your transactions are always secure. No credit card information is ever collected or stored by upMarket. Please refer to Stripe Canada for expected processing and deposit times for funds from sales made on upMarket, as well as refunds or other monetary questions related to Sellers’ sales transactions.

It is free for a Seller to set up a Stripe Canada account and no recurring account fee is incurred.

Stripe Canada charges a credit card processing fee of 2.9% +$0.30 on each sale made by upMarket Sellers. This is very competitive with other processors of online and in-store credit card payments. Stripe Canada will deduct these processing fees from the Seller’s sales amounts before the funds are deposited in the Seller’s bank account.

All Stripe Canada account holders agree to Stripe Canada’s Privacy Policy and Terms & Conditions. Stripe Canada’s rules and regulations are always in addition to upMarket’s Privacy Policy and Terms & Conditions.

Please visit Stripe Canada’s website for information on their policies, terms, and conditions, and for any other additional information at https://stripe.com/en-ca/customers.

Every Seller on upMarket must register for an account with Stripe Canada and connect it to the marketplace. This is necessary to enable customers to purchase your items via credit card in the upMarket marketplace. Stripe accounts are very quick and easy to set up and upMarket makes this process even easier by offering a one-click Stripe account set up and connect button. Once you are registered as a Seller, open the Seller Dashboard, select Settings, then select Payments. You will see a blue Connect with Stripe button. Click on this button to bring you through the quick Stripe account set up and connection processes.

If you have a question related to the upMarket website or our subscriptions, please use the Contact button at the bottom of our web pages to send us a message anytime.

Please note that questions related to specific directory listings, storefronts, Seller products, and related transactions, will need to be directed to those organizations.

Shopping

upMarket shopping follows the same general process as shopping at other reputable online stores. Click on the product in the Shop Local section of the website. In the product screen, select Add to Basket. You can then choose to view your basket (or not) and proceed to Checkout. Here, enter all required payment information and click Place Order. This action will send your order request to the Seller of the product so they can fulfill the order. The purchaser will receive an emailed copy of their receipt.

You can also access products offered by a specific Seller at the bottom of the Seller’s storefront page. To navigate to a storefront, click on the View all Storefronts button in the Shop Local section of the website, then search for and/or select the Seller that you would view. In the storefront page, all products offered by that Seller will be displayed.

Purchases from Sellers require the user to be logged into their upMarket account.

upMarket is not involved in the order processing, fulfillment, shipping, or any subsequent purchase follow ups, including returns and refund requests. The shopping interaction is solely between the Seller and purchaser to ensure best experience for both the Seller and the purchaser and to prevent unnecessary interruptions in the process.

upMarket uses Stripe Canada for all payment processing, so your transactions are always secure. No credit card information is ever collected or stored by upMarket.

Click on the View all Srorefronts button in the Shop Local section of the website and select the shop for which you have enquiry. Within the storefront page, there is a Contact Vendor form in the left sidebar where users can submit a message to a Seller.

To request information or make an enquiry about a product, click on the product in the Shop Local section of the website. In the product screen, select the Product Enquiry tab underneath the product images, type your message to the Seller in the message window, and click Submit Enquiry.

Seller enquiries and support requests require the user to be logged into their upMarket account. 

Directory

Select the Add Listing option in the menu bar, or the Join the Directory button on the home page. In the Add Listing screen, you will need to select the Listing Ultimate package (unless you are an authorized representative from a registered charity) and enter the information for your listing. You may preview your listing before submitting it for publishing. When you are finished, select Submit at the bottom of the form.

Submitting your listing brings you to the payment page. Enter your payment information and complete the purchase to have your listing published. The 1 month free trial is automatically included with the subscription and you may cancel your subscription at any time.

upMarket uses Stripe Canada for all payment processing, so your transactions are always secure. No credit card information is ever collected or stored by upMarket.

Select the My Account option in the menu bar and then select My Listings (Organizations) in the Directory Dashboard section. From here, you can select the listing that you would like to edit. Edits can be completed by selecting the Edit button in the grey listing header, updating your listing information as required, and saving the changes. Your edited listing will appear right away.

You can also navigate to your listing by searching or by clicking through the directory options.

Users can edit their directory listings as often as they want with no additional charges. This can be especially useful for adding or updating special offers.

Select the My Account option in the menu bar and then select Subscriptions in the profile bar on the left of the screen. In the Subscriptions window, select Manage Subscriptions in the first information box. You can choose to cancel your subscription, which will cancel any scheduled future payments and also remove the related listing once the free trial period has expired.

Deleting a listing and cancelling a directory subscription follows the same process.

Select the My Account option in the menu bar and then select Subscriptions in the profile bar on the left of the screen. In the Subscriptions window, select Manage Subscriptions in the first information box. You can choose to cancel your subscription, which will cancel any scheduled future payments and also remove the related listing once the free trial period has expired.

Deleting a listing and cancelling a directory subscription follows the same process.

Storefront

Select the Sell on upMarket button on the home page or the Start Selling on upMarket button on the My Account page. Each brings you to the Seller Registration page. Select the Seller Ultimate package and complete the registration information as required. You will be brought to the Checkout page to finalize the purchase of your Seller subscription to sell on upMarket. Please note that the subscription package must be selected and paid for in order for an account to be enabled for selling. The 1 month free trial is automatically included with the Seller Ultimate package and you may cancel your subscription at any time.

Every Seller on upMarket must register for an account with Stripe and connect it to the marketplace. This is necessary to enable customers to purchase your items via credit card in the upMarket marketplace and to receive your money from your sales. Stripe accounts are free* and are very quick and easy to set up. upMarket makes this process even easier by offering a one-click Stripe account set up and connect button. Once you are registered as a Seller, open the Seller Dashboard, select Settings, then select Payments. You will see a blue Connect with Stripe button. Click on this button to bring you through the quick Stripe account set up and connection processes.

You are now ready to start selling on upMarket! On the Seller Dashboard, navigate to Settings, then Store to set up the details of your storefront. When that is complete, navigate to the Products or Auctions sections of the dashboard to add your products to the marketplace.

upMarket uses Stripe Canada for all payment processing, so your transactions are always secure. No credit card information is ever collected or stored by upMarket.

*Stripe does not charge a recurring account fee. Stripe only charges a credit card processing fee of 2.9% +$0.30 on each sale, which is very competitive with other processors of online and in-store credit card payments. Stripe will deduct these processing fees from the Seller’s sales amounts before the funds are deposited in the Seller’s bank account. upMarket does not act as an intermediary between Stripe and upMarket Sellers for transactions made on the upMarket platform. Please refer to Stripe Canada for expected processing and deposit times for funds from sales made on upMarket, as well as refunds or other monetary questions related to Sellers’ sales transactions.

From the Seller Dashboard, select Products and then click Add New. Select the product type from the drop down selection and then enter some basic product information. Underneath the basic product information, there is a section containing a menu with additional product information options. When you are finished entering the product information, click Submit at the bottom of the screen.

You may return to the product Edit screen at any time to adjust or update the product information.

From the Seller Dashboard, select Products and the Edit option to the right of the name of the product that you want to edit. Make changes as required in the product edit screen and when you are finished, click Submit at the bottom of the screen.

You may return to the product Edit screen at any time to adjust or update the product information.

From the Seller Dashboard, select Products and then Delete from the menu to the right of the name of the product that you want to delete.

You can also click the selection box in front of the product name and then click Delete in the menu directly above the product listings window. This option is useful for deleting multiple products at once.

From the Seller Dashboard, select Auctions and add the product information for the item that you want to auction.

If the product you want to auction is already published as a regular product in the Products section of the Seller Dashboard and you do not want it to be sold regularly while it is also on auction, you can go to the edit product screen and select Hidden in the Catalog Visibility drop down menu. This will remove it from view as a regular product on the website, while retaining the product information. If you want to sell it again as a regular product when the auction has finished, you can set the Catalog Visibility back to Shop and Search Results.

From the Seller Dashboard and select Profile. The option to cancel your membership can be found here. All scheduled automated payments for this subscription will be cancelled.

Directory

Select the Add Listing option in the menu bar, or the Join the Directory button on the home page. In the Add Listing screen, you will need to select the Listing Ultimate package (unless you are an authorized representative from a registered charity) and enter the information for your listing. You may preview your listing before submitting it for publishing. When you are finished, select Submit at the bottom of the form.

Submitting your listing brings you to the payment page. Enter your payment information and complete the purchase to have your listing published. The 1 month free trial is automatically included with the subscription and you may cancel your subscription at any time.

upMarket uses Stripe Canada for all payment processing, so your transactions are always secure. No credit card information is ever collected or stored by upMarket.

Select the My Account option in the menu bar and then select My Listings (Organizations) in the Directory Dashboard section. From here, you can select the listing that you would like to edit. Edits can be completed by selecting the Edit button in the grey listing header, updating your listing information as required, and saving the changes. Your edited listing will appear right away.

You can also navigate to your listing by searching or by clicking through the directory options.

Users can edit their directory listings as often as they want with no additional charges. This can be especially useful for adding or updating special offers.

Select the My Account option in the menu bar and then select Subscriptions in the profile bar on the left of the screen. In the Subscriptions window, select Manage Subscriptions in the first information box. You can choose to cancel your subscription, which will cancel any scheduled future payments and also remove the related listing once the free trial period has expired.

Deleting a listing and cancelling a directory subscription follows the same process.

Select the My Account option in the menu bar and then select Subscriptions in the profile bar on the left of the screen. In the Subscriptions window, select Manage Subscriptions in the first information box. You can choose to cancel your subscription, which will cancel any scheduled future payments and also remove the related listing once the free trial period has expired.

Deleting a listing and cancelling a directory subscription follows the same process.

Storefront

Select the Sell on upMarket button on the home page, the Start Selling on upMarket button on the My Account page, or the Become a Vendor button in the expanded Shopping/Storefront Information section of the My Account page. Each brings you to the Update Account to Vendor Page. Complete the information as required and click Become a Vendor at the bottom of the page. This will bring you to the Checkout page to finalize the purchase of your Seller subscription to sell on upMarket. Please note that the subscription package must be selected and paid for in order for an account to be enabled for selling. The 1 month free trial is automatically included with the Seller Ultimate package and you may cancel your subscription at any time.

Every Seller on upMarket must register for an account with Stripe and connect it to the marketplace. This is necessary to enable customers to purchase your items via credit card in the upMarket marketplace and to receive your money from your sales. Stripe accounts are free* and are very quick and easy to set up. upMarket makes this process even easier by offering a one-click Stripe account set up and connect button. Once you are registered as a Seller, open the Seller Dashboard, select Settings, then select Payments. You will see a blue Connect with Stripe button. Click on this button to bring you through the quick Stripe account set up and connection processes.

You are now ready to start selling on upMarket! On the Seller Dashboard, navigate to Settings, then Store to set up the details of your storefront. When that is complete, navigate to the Products or Auction sections of the dashboard to add your products to the marketplace.

upMarket uses Stripe Canada for all payment processing, so your transactions are always secure. No credit card information is ever collected or stored by upMarket.

*Stripe does not charge a recurring account fee. Stripe only charges a credit card processing fee of 2.9% +$0.30 on each sale, which is very competitive with other processors of online and in-store credit card payments. Stripe will deduct these processing fees from the Seller’s sales amounts before the funds are deposited in the Seller’s bank account. upMarket does not act as an intermediary between Stripe and upMarket Sellers for transactions made on the upMarket platform. Please refer to Stripe Canada for expected processing and deposit times for funds from sales made on upMarket, as well as refunds or other monetary questions related to Sellers’ sales transactions.

From the Seller Dashboard, select Products and then click Add New Products. The add product pop-up window will open and you can enter some basic product information. When you are done, select Add Product and you will be taken to the Edit Product screen where you have the option to enter additional product details. When you are finished, click Save Product at the bottom of the screen.

You may return to the product Edit screen at any time to adjust or update the product information.

From the Seller Dashboard, select Products and hover over the name of the product that you want to edit. You will see a menu appear underneath the product name where you can select Edit. Make changes as required in the product edit screen and when you are finished, click Save Product at the bottom of the screen.

You may return to the product Edit screen at any time to adjust or update the product information.

From the Seller Dashboard, select Products and hover over the name of the product that you want to delete. You will see a menu appear underneath the product name where you can select Delete Permanently.

You can also click the selection box in front of the product name, select the Bulk Actions drop-down menu, and select Delete Permanently. This option is useful for deleting multiple products at once.

From the Seller Dashboard, select Auction and add the product information for the item that you want to auction.

If the product you want to auction is already published as a regular product in the Products section of the Seller Dashboard and you do not want it to be sold regularly while it is also on auction, you can go to the edit product screen, scroll to the Other Options section, and select Draft for the Product Status. This will remove it from view as a regular product on the website, while retaining the product information. If you want to sell it again as a regular product when the auction has finished, you can set the Status back to Published.

From the Seller Dashboard, select Subscription click Cancel. All scheduled automated payments for this subscription will be cancelled.

Create an account

Select the My Account option in the menu bar, or the Sign in/Register button on the home page. You will be taken to the registration screen to enter some basic information for your account set up, including the username and password.

When you select Register, you will receive an email with a link to click to confirm and complete your registration. Clicking this link will bring you to your account page.

A user account is required to leave comments and reviews, and to purchase items from Sellers.

Set up a directory listing

Select the Add Listing option in the menu bar, or the Join the Directory button on the home page. In the Add Listing screen, you will need to select the Listing Ultimate package (unless you are an authorized representative from a registered charity) and enter the information for your listing. You may preview your listing before submitting it for publishing. When you are finished, select Submit at the bottom of the form.

Submitting your listing brings you to the payment page. Enter your payment information and complete the purchase to have your listing published. The 1 month free trial is automatically included with the subscription and you may cancel your subscription at any time.

upMarket uses Stripe Canada for all payment processing, so your transactions are always secure. No credit card information is ever collected or stored by upMarket.

Edit my listing

Select the My Account option in the menu bar and then select My Listings (Organizations) in the Directory Dashboard section. From here, you can select the listing that you would like to edit. Edits can be completed by selecting the Edit button in the grey listing header, updating your listing information as required, and saving the changes. Your edited listing will appear right away.

You can also navigate to your listing by searching or by clicking through the directory options.

Users can edit their directory listings as often as they want with no additional charges. This can be especially useful for adding or updating special offers.

Delete my listing

Select the My Account option in the menu bar and then select Subscriptions in the profile bar on the left of the screen. In the Subscriptions window, select Manage Subscriptions in the first information box. You can choose to cancel your subscription, which will cancel any scheduled future payments and also remove the related listing once the free trial period has expired.

Deleting a listing and cancelling a directory subscription follows the same process.

Cancel my directory subscription

Select the My Account option in the menu bar and then select Subscriptions in the profile bar on the left of the screen. In the Subscriptions window, select Manage Subscriptions in the first information box. You can choose to cancel your subscription, which will cancel any scheduled future payments and also remove the related listing once the free trial period has expired.

Deleting a listing and cancelling a directory subscription follows the same process.

Become a Seller

Select the Sell on upMarket button on the home page, the Start Selling on upMarket button on the My Account page, or the Become a Vendor button in the expanded Shopping/Storefront Information section of the My Account page. Each brings you to the Update Account to Vendor Page. Complete the information as required and click Become a Vendor at the bottom of the page. This will bring you to the Checkout page to finalize the purchase of your Seller subscription to sell on upMarket. Please note that the subscription package must be selected and paid for in order for an account to be enabled for selling.

Every Seller on upMarket must register for an account with Stripe and connect it to the marketplace. This is necessary to enable customers to purchase your items via credit card in the upMarket marketplace. Stripe accounts are free* and are very quick and easy to set up. upMarket makes this process even easier by offering a one-click Stripe account set up and connect button. Once you are registered as a Seller, open the Seller Dashboard, select Settings, then select Payments. You will see a blue Connect with Stripe button. Click on this button to bring you through the quick Stripe account set up and connection processes.

You are now ready to start selling on upMarket! On the Seller Dashboard, navigate to Settings, then Store to set up the details of your storefront. When that is complete, navigate to the Products or Auction sections of the dashboard to add your products to the marketplace.

upMarket uses Stripe Canada for all payment processing, so your transactions are always secure. No credit card information is ever collected or stored by upMarket.

*Stripe does not charge a recurring account fee. Stripe only charges a credit card processing fee of 2.9% +$0.30 on each sale, which is very competitive with other processors of online and in-store credit card payments. Stripe will deduct these processing fees from the Seller’s sales amounts before the funds are deposited in the Seller’s bank account. upMarket does not act as an intermediary between Stripe and upMarket Sellers for transactions made on the upMarket platform. Please refer to Stripe Canada for expected processing and deposit times for funds from sales made on upMarket, as well as refunds or other monetary questions related to Sellers’ sales transactions.

Add a product

From the Seller Dashboard, select Products and then click Add New Products. The add product pop-up window will open and you can enter some basic product information. When you are done, select Add Product and you will be taken to the Edit Product screen where you have the option to enter additional product details. When you are finished, click Save Product at the bottom of the screen.

You may return to the product Edit screen at any time to adjust or update the product information.

Edit a product

From the Seller Dashboard, select Products and hover over the name of the product that you want to edit. You will see a menu appear underneath the product name where you can select Edit. Make changes as required in the product edit screen and when you are finished, click Save Product at the bottom of the screen.

You may return to the product Edit screen at any time to adjust or update the product information.

Delete a product

From the Seller Dashboard, select Products and hover over the name of the product that you want to delete. You will see a menu appear underneath the product name where you can select Delete Permanently.

You can also click the selection box in front of the product name, select the Bulk Actions drop-down menu, and select Delete Permanently. This option is useful for deleting multiple products at once.

Start an auction

From the Seller Dashboard, select Auction and add the product information for the item that you want to auction.

If the product you want to auction is already published as a regular product in the Products section of the Seller Dashboard and you do not want it to be sold regularly while it is also on auction, you can go to the edit product screen, scroll to the Other Options section, and select Draft for the Product Status. This will remove it from view as a regular product on the website, while retaining the product information. If you want to sell it again as a regular product when the auction has finished, you can set the Status back to Published.

Cancel my Seller’s subscription

From the Seller Dashboard, select Subscription click Cancel. All scheduled automated payments for this subscription will be cancelled.

Buy an item from a Seller

upMarket shopping follows the same general process as shopping at other reputable online stores. Click on the product in the Shop Local section of the website. In the product screen, select Add to Basket. You can then choose to view your basket (or not) and proceed to Checkout. Here, enter all required payment information and click Place Order. This action will send your order request to the Seller of the product so they can fulfill the order. The purchaser will receive an emailed copy of their receipt.

You can also access products offered by a specific Seller at the bottom of the Seller’s storefront page.

Purchases from Sellers require the user to be logged into their upMarket account.

upMarket is not involved in the order processing fulfillment, shipping, or any subsequent purchase follow ups, including returns and refund requests. The shopping experience is solely between the Seller and purchaser to ensure best experience for both the Seller and the purchaser and to prevent unnecessary interruptions in the process.

upMarket uses Stripe Canada for all payment processing, so your transactions are always secure. No credit card information is ever collected or stored by upMarket.

Get support from a Seller

Click on Storefronts in the Shop Local section of the website and select the shop for which you have enquiry. Within the storefront page, there is a Contact Vendor form in the left sidebar where users can submit a message to a Seller.

To request information or make an enquiry about a product, click on the product in the Shop Local section of the website. In the product screen, select the Product Enquiry tab underneath the product images, type your message to the Seller in the message window, and click Submit Enquiry.

Seller enquiries and support requests require the user to be logged into their upMarket account. 

About Stripe Canada

Stripe Canada offers secure payment processing for all customers and Sellers on upMarket. upMarket does not act as an intermediary between Stripe Canada and upMarket customers and Sellers for payment transactions made on the upMarket platform, or between Stripe Canada and upMarket Sellers for processing of deposits destined for Sellers’ accounts for sales made on the upMarket platform. upMarket uses Stripe Canada for all payment processing, so your transactions are always secure. No credit card information is ever collected or stored by upMarket. Please refer to Stripe Canada for expected processing and deposit times for funds from sales made on upMarket, as well as refunds or other monetary questions related to Sellers’ sales transactions.

It is free for a Seller to set up a Stripe Canada account and no recurring account fee is incurred.

Stripe Canada charges a credit card processing fee of 2.9% +$0.30 on each sale made by upMarket Sellers. This is very competitive with other processors of online and in-store credit card payments. Stripe Canada will deduct these processing fees from the Seller’s sales amounts before the funds are deposited in the Seller’s bank account.

All Stripe Canada account holders agree to Stripe Canada’s Privacy Policy and Terms & Conditions. Stripe Canada’s rules and regulations are always in addition to upMarket’s Privacy Policy and Terms & Conditions.

Please visit Stripe Canada’s website for information on their policies, terms, and conditions, and for any other additional information at https://stripe.com/en-ca/customers.

Every Seller on upMarket must register for an account with Stripe Canada and connect it to the marketplace. This is necessary to enable customers to purchase your items via credit card in the upMarket marketplace. Stripe accounts are very quick and easy to set up and upMarket makes this process even easier by offering a one-click Stripe account set up and connect button. Once you are registered as a Seller, open the Seller Dashboard, select Settings, then select Payments. You will see a blue Connect with Stripe button. Click on this button to bring you through the quick Stripe account set up and connection processes.

Ask a question about upMarket

If you have a question related to the upMarket website or our subscriptions, please use the Contact button at the bottom of our web pages to send us a message anytime.

Please note that questions related to specific directory listings, storefronts, Seller products, and related transactions, will need to be directed to those organizations.

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